IT Support

BizzTech provides a range of outsourced IT support options for full outsource or in-house IT departments based on ITIL and Microsoft operating framework. Our approach is to prevent problems before they happen. Our support options include the following elements:

Pro-active Support:

We place utmost priority in proactively managing your servers and workstations/laptops. Our proactive support measures include:

•   Automated and manual server maintenance and automated PC support

•   Asset tracking

•   Patch and Security Management

Re-active Support cover and escalation:

Our reactive IT support options for in-house IT departments are designed for cover and escalation. We will firstly attempt to resolve the problem remotely and then send an IT Support agent to your site. Response and resolution times are within stipulated SLA time frames. The main support services are:

•   Re-active server support

•   Re-active workstation support

•   Re-active mobile user support

Infrastructure Design and Consulting Support:

By gaining an in-depth understanding of your needs, BizzTech can assist you in maximizing your IT investment. Some key IT solutions that we can offer you include:

•   Project Management

•   Optimal system solution design including; Server consolidation, virtualization, Storage Solutions 

•   Single Point of Contact from proposal to deployment

Account Management:

Your virtual IT manager provides personalized service and regular IT support around key areas including:

•   Service review and escalation

•   Software license management

•   Cost & budget management

•   Security and risk management

IT Support Services:

•   BizzTech offers you all in one Support:

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